Volvo India has introduced a Mobile App to support its buses and trucks plying in various places of the country, A special story by Jaishankar Jayaramiah, Editor, Automotive Lead,
While Volvo buses are used for city and long distance travels in the passenger travel industry, the trucks are being used in many activities including on-and-off road purposes.
The Indian wing of Swedish commercial vehicle maker has launched the Mobile App in January this year. The mobile App for trucks and buses is now under trial basis, said V Venkateswarlu, Vice-President, Aftermarket, Volvo Trucks India, VECV.
Venkateswarlu was briefing the visiting media persons while demonstrating the activities at Uptime Center at Volvo’s Bangalore facility in India on August 8.
Around 3,800 Volvo buses in India can be benefited with this App while more than 1,500 trucks that are not covered in site support also will get support through this App. All the company’s digital-backed customer services are supported by its Volvo Uptime Centre, which is also established in India in January this year. The tickets raised through Mobile App is monitored by the Volvo Uptime Center. Volvo India has its command Uptime Center at Bangalore with 11 other regional centers spread across the country.
It may be noted that the commercial vehicle maker has sold around 14,600 trucks. A major of chunk of 70% of its trucks are being involved in mining and other heavy duty activities and these vehicles are getting site support from the company.
How it works?
Once Volvo India gets an alert from the customer through Mobile App about the issue in the vehicle, the company gets into action. The company supports its customers by offering various solutions. The immediate support comes through 36 mobile service vans stationed in various parts of the country.
These service vans are backed by the full-stock of components stored in the warehouses in different part of the country.
It may be noted that Volvo India stocks around Rs 200 crore of worth of parts at its Indian warehouses at any point of time. It has its mother warehouse at its Hosakotte plant with six regional parts warehouse across the country. In addition it also has site support for its vehicles in 140 locations.
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