Mercedes-Benz India celebrates silver jubilee with 25 aftersales initiatives

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Martin Schwenk, MD and CEO and Shekhar Bhide VP, Customer Services Mercedes-Benz India performing services on the Mercedes-Benz car.

Mercedes-Benz India is celebrating its 25-year presence in the country with a bouquet of customer centric initiatives for its discerning customers.

As a part of 25-year celebration, Mercedes-Benz India has unveiled eight customer service initiatives, outlined below, as to further elevate its customers’ ownership experience.

Premier Express Prime – Customers can now rest easy that their car will be serviced and ready in just 3 hours, If it isn’t, consider it free. Starting in the month of December 2019, this service will travel to multiple cities like Delhi, Mumbai, Ahmedabad and Hyderabad after a successful launch in the city of Bangalore.

Fast Lane Body and Paint– It guarantees customers that their car would be ready after small repairs within 25 working hours.

Mercedes-Benz Car Care Kits –Some of the most successful products of Mercedes-Benz branded Car Care Kits will be available at a 25% discount for the month of December 2019.

Online Service—Now Mercedes-Benz offers customers an online service cost estimate. Further the customer who makes the first online appointment of the day will be eligible for a 25% discount for the month of December        2019.

Mercedes-Benz AMG Oil –Launched just a few months ago, Mercedes-Benz range of high-performance AMG oil products will be available at a 25% discount while servicing their cars for this month.

AMG Tyres  – The range of Mercedes-approved tyres for the will also be available at discount.

Certified Assurance – This initiative allows even customers with an irregular service history to get warranty

Revamp of Customer Services Webpages – the customer service pages on the website havebeen revamped to make the online customer journey easier and more convenient.

Martin Schwenk, MD & CEO, Mercedes-Benz India said, “These programs will further enhance the experience of owning a Three-Pointed Star and forge a stronger relationship between the Mercedes-Benz brand and our customers. We are confident that our customers will benefit greatly from these initiatives.”

In addition to the eight new initiatives announced today, Mercedes has several more to come , the company said.